FAQ
🧥 About Warmes
Q1. What is Warmes?
Warmes is a U.S.-based fashion brand specializing in oversized t-shirts made from high-quality 100% cotton fabric. Our products are designed for maximum comfort, durability, and streetwear-inspired style.
Q2. Where are you located?
We are based in Arlington, Texas, and proudly serve customers throughout the United States.
👕 Products
Q3. What type of fabric do you use?
All Warmes t-shirts are made from 100% cotton, with a 220 GSM heavyweight knit for a structured, premium-quality feel.
Q4. Do your t-shirts run true to size?
Our t-shirts are intentionally oversized. If you prefer a relaxed, streetwear-style fit, we recommend ordering your usual size. For a more fitted look, consider sizing down.
🛒 Ordering & Payments
Q5. How do I place an order?
Simply add your desired item(s) to the cart and click "Complete Order." You will receive a PayPal invoice shortly after, allowing you to complete your payment securely.
Q6. What payment methods do you accept?
We accept payments via PayPal, which allows you to pay using:
Credit or debit cards
Bank accounts
PayPal balance
Pay Later options (if eligible)
🚚 Shipping & Delivery
Q7. What is your order processing time?
Handling Time: 1–3 business days
Processing Days: Monday to Friday (excluding holidays)
Orders placed after 5:00 PM (EST) will be processed the next business day.
Q8. How long does shipping take?
After processing, delivery takes 4–5 business days using trusted domestic carriers. A tracking link will be sent via email once your order has shipped.
Q9. What is the total estimated delivery time?
From order placement to delivery: 5–8 business days.
Q10. Do you ship internationally?
No. We currently only ship within the United States.
🔁 Returns & Exchanges
Q11. What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused, unwashed, and in original condition with tags.
Q12. How do I initiate a return or exchange?
Please contact us via email or live chat. Our team will provide step-by-step return instructions.
Q13. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Q14. When will I get my refund?
Refunds are processed within 5–7 business days after we receive and inspect your returned item.
📞 Customer Support
Q15. How can I contact Warmes?
We offer multiple ways to reach us:
Live Chat: Available 24/7
Email: support@warmes.shop
Phone: +1 (203) 830-9885
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Q16. Do you respond on weekends?
Our live chat is available 24/7. Emails and calls are answered during business hours on weekdays.